Home >> Services >> Business Intelligence

Business Intelligence and Performance Management

Business Intelligence means accessing data, analyzing it using powerful tools and algorithms, and taking advantage of the insight gained to make better informed decisions. Performance Management puts the information gathered through BI in a framework that allows organizations to identify and track key performance metrics to improve their business performance.

The amount of data in most organizations is doubling every 18 months. Buried within this data are the nuggets of information that will allow you to improve at the operational, tactical and strategic levels.

To deliver actionable Business Intelligence solutions, Agora follows a four step process:

1 - UNDERSTAND - Understand your business requirements

Our experienced Business Analysts and industry experts work with you to understand the decisions your organization needs to make and the questions you need answered. We understand your current process and the gaps in that process.

2 - COLLECT - Get the data right

We work with you to identify all data sources across your organization. Then we build the necessary Extract, Transform and Load (ETL) procedures to populate data warehouses and datamarts so that the necessary data is available in a timely manner for decision making.

3 - ANALYZE - Perform the right analysis

Our programmers and business analysts build data analysis cubes so that information is available in a way that business people can understand and use. We include external information such as demographics, weather or financial data as necessary to increase the insight provided. Internal Key Performance Indicators (KPI's) are also determined at this point.

4 - DELIVER - Put the right information in the right hands

Standard reports, ad hoc reporting capabilities, "slice and dice" queries, dashboards and scorecards as appropriate. These tools are made available in the format that best suits the user - whether it be static reports via email or web-based access to query engines.

To add organizational context to this information, Performance Management is a process of identifying corporate goals and objectives and the metrics that relate to the achievement of those goals. A successful Performance Management process can significantly improve corporate performance.